100% Customer Guarantee

First Corporate Order (Up to 100 Pairs)

At Solos Socks, we stand by the quality, craftsmanship, and reliability of every custom order.
To give you complete confidence when ordering with us for the first time, we proudly offer our 100% Money Back Guarantee — covering your first corporate order of up to 100 pairs.

Our Promise

We guarantee that you’ll be completely satisfied with your custom socks.

If your order arrives defective or misses your event delivery date, you may qualify for a full refund under this policy.

Eligibility Criteria

To qualify for the Money Back Guarantee, your order must meet the following conditions:

  1. 🧦 First Corporate Order:
     The guarantee applies only to your first corporate order with Solos Socks, up to a maximum of 100 pairs.
  2. ⚙️ Defective Products:
     Socks are considered defective if they contain a manufacturing fault, incorrect design, or significant quality issue that does not match the approved artwork or order specification.
  3. ⏰ Missed Delivery Date:
    If we fail to deliver your order in time for your specified event or required date (as confirmed in writing before production), your order may be eligible for a refund.

Resolution Process

Before issuing a refund, we will always attempt to resolve the issue promptly.
If the order is defective, we will first offer to remake and replace the socks at no cost — ensuring they are delivered in time for your event.

If a timely replacement cannot be provided, we will issue a 100% refund for the affected order.

How to Claim

To make a claim under this policy, please contact us within 7 business days of delivery with:

  • Your order number
  • A brief description of the issue
  • Supporting photos (if applicable)

📧 custom@solossocks.com

Our team will review your case promptly and provide a resolution within 3–5 business days.

Exclusions

This policy does not cover:

  • Design changes requested after artwork approval
  • Minor colour variations due to screen or dye differences
  • Wear and tear after use

Orders exceeding 100 pairs (If your order is more than 100 pairs, we can only offer this policy on the first 100 pairs).

Our Commitment

We want you to love your Solos Socks experience — from design to delivery.

If we don’t get it right, we’ll make it right.